Effective Date: December 14, 2025
Website: https://partnest.lk/
Company: PartNest (PVT) LTD

1. Overview

At PartNest (PVT) LTD, we strive to ensure customer satisfaction by delivering quality automotive parts. If you are not fully satisfied with your purchase, this policy explains the conditions under which refunds and returns are accepted.

By placing an order on https://partnest.lk/, you agree to this Refund and Returns Policy.

2. Eligibility for Returns

You may request a return if:

  • The product received is damaged, defective, or incorrect
  • The item is unused, uninstalled, and in original packaging
  • The return request is made within 7 days of delivery
  • Proof of purchase (invoice or order number) is provided

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Electrical or electronic parts once installed or tested
  • Customized or special-order parts
  • Items damaged due to misuse, improper installation, or accidents
  • Clearance or discounted items (unless defective)
  • Products without original packaging or missing components

4. Return Process

To initiate a return:

  1. Email us at info@partnest.lk
  2. Include your order number, reason for return, and clear photos/videos of the item
  3. Our team will review and provide return instructions
  4. Products must be returned to the provided address within 3 days after approval

Unauthorized returns will not be accepted.

5. Inspection & Approval

  • Returned items will be inspected upon receipt
  • If approved, we will process a replacement or refund
  • If rejected, the item will be returned to the customer at their expense

6. Refunds

  • Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

7. Replacements

  • Replacement items will be dispatched once the returned item is received and approved
  • If the replacement is unavailable, a refund will be issued

8. Shipping Costs

  • If the return is due to our error (wrong or defective item), we will bear the return shipping cost
  • For all other returns, the customer is responsible for return shipping charges

9. Order Cancellations

  • Orders can be canceled before dispatch
  • Once dispatched, cancellation is not possible
  • Refunds for canceled orders will be processed within 7 business days

10. Damaged Items During Delivery

If your order arrives damaged:

  • Notify us within 24 hours of delivery
  • Provide photos/videos of the damaged packaging and product
  • Failure to report within this time may result in rejection of the claim

11. Contact Us

For return or refund requests, please contact:


146 High Level Rd, Kirulapone, Colombo 05, Sri Lanka.

Phone:+94 777 22 44 46

Fax: +94112514576