FREQUENTLY ASKED QUESTIONS
Yes. All images shown on our website are of the exact product you will receive. We use high-quality photos to represent genuine and OEM spare parts accurately. However, please note that slight variations may occur in packaging or labeling depending on the manufacturer batch. Rest assured, the part number and specifications will always match the product you ordered.
After completing your purchase, a sales receipt is automatically sent to your registered email address. You can also download and view your receipt anytime by logging into your account on our website, selecting “My Orders”, and clicking on the specific order. If you need a printed copy or have not received your receipt, please contact our support team, and we will resend it to you.
❌ No Refund Policy
- All sales are final.
- No refunds will be issued once payment is completed.
- This applies to online orders, in-store purchases, and special/imported orders.
By completing a purchase, you agree to this No Refund Policy.
🔄 Exchange Policy
- Exchanges are accepted within 3 days from the date of delivery.
- “If the supplied part does not match the agreed part number.” ✅ (Best choice)
- “If the supplied item differs from the agreed part number.”
- “Only if the supplied part does not match the agreed part number.”
- “If the supplied part differs from the agreed part number.”
Items must be:
- Unused, uninstalled, and in original condition
- In original packaging with labels and invoices intact
- Verified against the VIN / Chassis Number originally provided
⚠️ Electrical & Electronic Parts – No Exchange
The following items are STRICTLY NON-EXCHANGEABLE and NON-REFUNDABLE:
- Electrical and electronic parts, including but not limited to:
- ECUs / Control Modules
- Sensors
- Actuators
- Electronic valves
- Control units
Yes. Many of our popular spare parts are regularly restocked. If an item is marked “Out of Stock,” you can use the “Notify Me” option on the product page to receive an email or WhatsApp alert as soon as it becomes available again. For special orders, you may also contact our support team to check expected shipment dates or arrange a pre-order.
At PartNest Colombo, we frequently update our inventory to include the latest genuine and OEM spare parts for European and Japanese vehicles.
We currently deliver orders across Sri Lanka, including Colombo and all major cities. At checkout, you can enter your delivery address to confirm availability and see the estimated delivery time for your location.
For international shipping, please contact our customer support team directly to discuss available options and charges.
All deliveries are handled securely, and tracking details will be shared once your order has been dispatched.
